Kanban, successfully used in the automotive industry since the 1950s, has found its way into IT via 

lean production and agile software development. There, among other things, used as a visualization aid in the context of Scrum and Xtreme programming, it has found itself increasingly used in IT Operations.

Wincor Nixdorf Portavis has piloted its use for handling support ticket/ orders in database management for its North German…