LSSC12: The Systems Thinking Approach to Introducing Kanban - David J. Anderson

While the design of kanban systems and visualizations is becoming well understood in the community and the concept that the Kanban Method is a way of catalyzing evolutionary change to existing process, there is still little understanding of how get started with a Kanban initiative. This talk will present the systematic approach employed by David J. Anderson to enable organizations to bootstrap a Kanban initiative. David will explain the approach to understanding the current circumstances, soliciting sources of dissatisfaction from all stakeholders via interviews and anecdotal evidence. He will then show how to develop an understanding of demand and capability breaking demand down by work type and required class of service. Workflow can then be studied for each work type by identifying a sequence of dominant activities for knowledge discovery. All of this input is used to develop a kanban system design. The new system is then socialized with stakeholders and its design points negotiated. Finally a rollout plan is produced and a kick-off meeting is held.

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