Kanban, successfully used in the automotive industry since the 1950s, has found its way into IT via
lean production and agile software development. There, among other things, used as a visualization aid in the context of Scrum and Xtreme programming, it has found itself increasingly used in IT Operations.
Wincor Nixdorf Portavis has piloted its use for handling support ticket/ orders in database management for its North German clients – and since the introduction about 6 months ago, it has exceeded its expectations.
This is a guest post by our customer Wincor-Nixdorf. Read the full post at http://blog.digite.com/kanban-in-it-operations/